Refund policy
Last updated: October 4, 2026
30 Day Returns
You may return most items within 30 days of delivery for a refund.
To be eligible, the item must be unused, uninstalled and in its original condition and packaging, with all parts and accessories included.
How to Start a Return
Email us at vincevu5@gmail.com with your order number and the item you would like to return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
Return Shipping
Unless the item arrived damaged, defective or incorrect, you are responsible for return shipping costs. We recommend a trackable shipping service, as we cannot issue a refund for a return we do not receive.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos. We will offer a replacement or a full refund, including any shipping costs you paid, and you will not be charged for return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are not refundable unless the return is due to our error.
Items That Cannot Be Returned
- Items that have been used, installed or wired, unless they are defective
- Items returned without their original packaging or with missing parts
- Gift cards
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Order Cancellations
You may cancel an order for a full refund any time before it ships by emailing us. If we cannot ship your order within 30 days, you may cancel for a full refund as described in our Shipping Policy.
Contact Us
Seiche Home Goods
Email: vincevu5@gmail.com