Shipping policy

Last updated: October 4, 2026

Order Processing and Shipping Time

We ship every order within 30 days of the date you place it. This is the longest time we commit to for shipping.

If we cannot ship your order within that time, we will email you before the deadline with a new expected shipping date and the option to cancel your order for a full refund.

Delivery Time

Delivery time is separate from shipping time and depends on your location, the carrier and any customs processing. Once your order has shipped, delivery estimates are not guaranteed. Carrier delays are outside our control, but we will help you track any order that seems late.

Shipping Costs

Shipping costs, if any, are calculated and shown at checkout before you pay. Any import duties or taxes charged by your country are your responsibility unless shown otherwise at checkout.

Order Tracking

When your order ships, we will send you an email with tracking information where available.

Secure Packaging

Every order is carefully packed to protect it in transit. Some lighting products, especially large or multi part items, may arrive in more than one package.

Damaged, Lost or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging, so we can arrange a replacement or refund. If tracking shows your order as delivered but you have not received it, contact us and we will work with the carrier to resolve it.

Address Accuracy

Please check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout, but we will do our best to help.

Electrical Products

Please check the voltage, plug type and installation requirements listed on each product page before ordering. Hardwired fixtures should be installed by a qualified electrician.

Contact Us

Seiche Home Goods
Email: vincevu5@gmail.com